Frequently Asked Questions

Q: How soon will I get my order?
A: Your office supply orders will be delivered the next business day – if not sooner. In some delivery zones, same-day delivery may be possible. For office furniture deliveries – ask our specialist for delivery information. Let us know your needs, and we’ll do our best to meet them.

Q: Is there a charge for delivery?
A: There is no charge for office supply deliveries when you meet our minimum order requirements. Depending on what is involved with your office furniture delivery, chargers may apply. Ask for details.

We offer fast local delivery for office supply orders – next day or sooner!

Q: What is your Return Policy?
A: For products in our catalogue, we offer a full replacement or refund within 30 days. Please include your invoice or receipt, the product and its saleable packaging.

Q: What are the benefits of having an account with Brant Basics?

A: Low cost and local, Brant makes it easy to stock up on everything your office needs. Sign up for an account today and enjoy:

  • Quick and easy ordering of over 5,000 items in our online catalogue
  • Friendly and knowledgeable service
  • Fast local delivery – next business day or sooner
  • A free copy of our annual catalogue, monthly sales flyer and e-blast specials

Q: What are your hours?
A: Our store is open Monday-Friday 8:30am to 5:30pm and Saturday 9am-5pm. Order online anytime.

Q: I’m looking for something special….
A: If you don’t see what you need in our catalogue, give us a call. If it’s distributed in Canada, Brant Basics will find it for you.

Q: Can you redesign our workspace?
A: Yes! From planning ideas to design and installation, we have the expertise to help you create an attractive and highly functional workspace.

Q: How can I find out about special deals and sales?
A: Sign up for a Brant Basics account and we’ll make sure you get our free annual catalogue, monthly sales flyer and e-blast specials.

Q: Do you have free parking?
A: Yes. We have a parking lot at our Water Street entrance (just north of King Street on the left).

Q: Is your store and showroom accessible for people with mobility issues?
A: Yes. The main entrance and store are fully accessible. Our furniture showroom is accessible via an elevator.

Q: Do you price match?
A: Yes. We will match competitors’ prices on most items. Call or come in for details.

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